The last time I moved cross-country I decided to hire a moving company, thinking that it would be much easier considering the length of the trip. Unfortunately, I didn’t have a lot of time to plan and therefore didn’t do my research and the process was an absolute nightmare. I hate to admit it, but I got scammed -- bad. They doubled the price of the quote the day they arrived to load our items onto the truck, and during the move many items were broken and “misplaced.” To make matters worse, they delivered three weeks after the promised arrival date.
Come to find out, the industry is prone to unethical companies looking to make a quick buck at the expense of their clients. For moving companies with an eye for scamming, cross-country moves are the easiest because they know that as a mover, I don’t have any flexibility. Everything is already packed and inaccessible, the lease is expiring or the sale is finalized, and I’m might be expected at a new job within days. When they doubled their quote for the move, I didn’t have the time or ability to find a different company.
Unfortunately, these companies also know that consumers are unlikely to follow-up with prosecution because moving is already such an exhausting time. With all of the changes occurring, new house, surroundings, school and/or job, not to mention the task of unpacking and reordering life, it's chaotic at best and hard to follow-up with arguments and possible legal battles.
It’s confusing and sad because the representative sounded completely above board, even noting during the quote process that the quote is legally binding. But it was a different story when my back was up against the wall. I'll never hire a company again without making sure they are a current member of the Better Business Bureau and have a good rating and reputation.